Service and Support

Captain Feedback

We value your opinion and are glad to learn about your experience with our systems. If you have questions concerning the system, its operation or have encountered a malfunction, please contact us from Mondays to Fridays 8 to 17 CET using the following lines.

Phone:   +49 4221 9475 - 114

Service Hotline

For general service, we are at your disposal from Mondays to Fridays from 8 to 17 CET.

Phone:   +49 4221 9475 - 115

Emergency Service

In case you need immediate assistance outside of our regular service hours, our emergency service is available at any time.

Phone:  +49 4221 9475 - 110


You have a service case and want your device checked? Your device is defective or in need of repair? Your device has been incorrectly delivered or ordered? In these cases, please make use of our RMA-Form and send it to:

Fax:      +49 4221 9475 - 9110

Print version (PDF)