Service

Service Hotline

Experienced technicians are available for service assignments at our locations in Germany, USA, Italy, Brazil, Croatia and Spain. Furthermore we work with more than 50 trained partners to guarantee a worldwide service. Please contact our hotline, we will help you quickly and reliably.

 

For general service, we are at your disposal from Mondays to Fridays from 8 to 17 CET.

Tel.:      +49 4221 9475 - 115
E-Mail:  normal-service@boening.com

RMA

You have a service case and want your device checked? Your device is defective or in need of repair? Your device has been incorrectly delivered or ordered?

So that our customer care department can respond to your request more efficiently, please complete, save, and email or fax the RMA form to us. Upon receipt, your request will be assigned an RMA number, which will be emailed to you.

Please send in the merchandise only after receiving the RMA number.  

1. Send the completed RMA Form to: 

by Fax:       +49 4221 9475 - 9110 
by Email:     rma@boening.com

 

2. After receiving the RMA number, send the merchandise to: 

Böning Automationstechnologie GmbH & Co. KG
Am Steenöver 20
27777 Ganderkesee
Germany

Captain Info

We value your opinion and are glad to learn about your experience with our systems. If you have questions concerning the system, its operation or have encountered a malfunction, please contact us from Mondays to Fridays 8 to 17 CET using the following lines.

Tel.:      +49 4221 9475 - 114
E-Mail:  captain@boening.com

 

Print version (PDF)

 


Remote Service & Maintenance

Our automation solutions offer the possibility of remote access to the system. Additional functions as well as changes to the system configuration can be remotely uploaded and tested. For troubleshooting, a BÖNING engineer can connect to the system via the Internet and carry out maintenance work without travelling.

With the help of a local technician, remote commissioning of new systems is also possible. We send service kits with all necessary tools as well as augmented reality glasses for visual guidance of the local support staff.